Whether you deal with $500,000 service contracts or $5 retail products, every touchpoint you have with a customer is an opportunity to care for them—and keep them coming back to your brand for life. What if someone asked your customers, “How do you feel about that brand?” How would they answer? It seems like an […]
Let’s face it — instilling an entrepreneurial spirit across your team doesn’t happen by accident. Stale ideas won’t help a business thrive, especially when there’s no entrepreneurial spirit. Competition is so keen in so many industries that you must separate your business from others. Keeping the entrepreneurial spirit alive the way others have been doing […]
At some point, your business might consider a way to outsource your work, delegating some of your functions or responsibilities to a party outside the business. If you’re used to handling everything in-house, it’s a nerve-wracking thought, but it’s also one that could save you lots of time, or ensure that your work is in […]
“Coming together is a beginning; keeping together is progress; working together is success.” – Henry Ford Collaboration is a vital part of building a business. If the company encourages collaboration your team members will feel a part of something much bigger than themselves. This creates an environment in which people can communicate effectively, innovate to […]
I’m in the process of onboarding a new business manager for my company. As you may recall, my former business manager and I parted ways earlier this year. It wasn’t anything personal, it’s just that both our businesses had changed and we outgrew each other. It happens. For the last few months, I haven’t had […]
We live in an imperfect world. That means we will inevitably run into conflict in life. Conflict in the workplace, especially, can be extremely frustrating and counterproductive. After all, it’s pretty difficult to focus when you’re wrapped up in drama. The good news is you can overcome conflict in the workplace and get back to […]
There may come a time in your business when you experience team transitions. As much as you want to keep the same people on your team forever, sometimes that doesn’t happen. For example, one of my virtual team members who has been with my company for years is moving on to new endeavors. Of course, […]
Have you ever had one of those weeks where everything seems to be going wrong? I had one of those recently when one of my team members had an unexpected emergency and was out of the office during a very busy time. While I obviously was more worried about whether or not they were okay, […]
Team meetings play a traditional and sometimes obligatory role in office culture, but that doesn’t mean team meetings always count. On the contrary, a recent Harris poll revealed that 46 percent of employees would prefer to do anything else other than sit in a status meeting. Seventeen percent said they would rather watch paint dry. Yikes. Transforming […]
Are you a small business who works with team members in various locations around the globe? How do you go about effective virtual team meetings over the internet? One thing you need to know about virtual meetings is that they are no different from physical ones. At the end of it all, you should have […]
