The B2B sales process has undoubtedly changed in recent years due to technological and economic shifts. Cold calls and lengthy in-person meetings, once the cornerstones of B2B enterprise business development, have become a thing of the past. Instead, business decision-makers now conduct a staggering amount of research online before engaging with a salesperson. A study […]
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Customer Success Managers (CSMs) have long been critical in helping companies build and grow customer relationships. A good CSM not only forms a strong bond with customers but also finds ways to improve their lives — and generate additional revenue for the company. But there are plenty of challenges in the average CSM’s day. Chief […]
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