“We all have a personal recipe for productivity. One person may need six cups of autonomy and just a pinch of collaboration. Another person may require heaps of sociability and noise, with just a teaspoon of occasional privacy.” — Neil Blumenthal Although leading through autonomy has numerous benefits, it also has risks. Some people may struggle […]
Cutting time waste is crucial, especially for industries in which efficiency is paramount for long-term success. If you don’t have control over how much time you and your employees are spending on routine tasks, your operations and profitability are going to suffer. But how exactly are you supposed to track down areas of time waste? […]
As a small business owner, finding ways to save time is essential, as owning a business requires undivided attention in several areas. Time is a funny thing. The more time one thinks they may have, the faster it seems to fly. A business owner must manage operations, employees, and customers — but most importantly, they […]
Businesses are typically governed by sets of values, principles, and philosophies that dictate how they’re operated and managed. Sometimes, even small changes to this collective posture can make a huge difference in the outcomes of the organization. Notably, adopting a proactive posture throughout your organization can help you save time in numerous respects, especially in […]
Consumers aren’t satisfied to simply buy products from companies anymore and just walk away. They crave deeper, more meaningful customer relationships with the brands they choose. In other words, it’s time to start investing in your customer relationships. Building relationships with buyers is a surefire way to future-proof your business. For one, you’ll make it […]
You may have heard this one before. As you wait to interview for a new job, you hear the words, “The Director of First Impressions will be with you shortly.” Traditionally, job titles have served as a way to quickly express the nature of an individual’s work. However, companies have used more creative and grandiose […]
Whether you deal with $500,000 service contracts or $5 retail products, every touchpoint you have with a customer is an opportunity to care for them—and keep them coming back to your brand for life. What if someone asked your customers, “How do you feel about that brand?” How would they answer? It seems like an […]
Bad bosses foster bad blood throughout the whole team. That’s not just theoretical, either — it’s been proven again and again. For instance, a Gallup study showed lousy managers contributed to about half of their organizations’ resignations. But to be honest, not all supervisors belong in a Dilbert cartoon. Take you, as an example. You’re […]
Nobody plans to fail — especially not small business owners. But many don’t plan well enough to succeed, either. And unfortunately, there’s no shortage of reasons why small businesses fail that you can fall victim to. According to the Bureau of Labor Statistics, about 20 percent of new businesses fail in their first two years. […]
Without customers, your genius, innovative, and potentially millionaire dollar idea is worthless. That may sound harsh. But, that’s just reality. Your customers are the lifeblood of your business. And, as such, you need to do everything to improve the customer experience. What exactly is the customer experience? I’m glad you asked. Forrester Research defines customer […]
