Since the pandemic, companies have had to change their employee engagement playbooks significantly to support shifting business environments. As many businesses were forced to shift to remote or hybrid workforces, employees took the opportunity to rethink their company positioning, overall job satisfaction, and personal needs. According to the ADP Research Institute, the Covid-19 pandemic sparked […]
Artificial Intelligence is transforming the customer service workforce with the delivery of 24/7 customer care and heightened customer engagement. According to a recent State of AI in Customer Service Report, almost 60% of customer service workers find that AI enhances efficiency and productivity for their teams. Another study published in the National Bureau of Economic […]
Businesses are fragile. In fact, only 25% of new businesses survive 15 years. Why do small businesses fail? There are many reasons that a company might fail, including a lack of funding, retaining an inadequate management group, a faulty infrastructure, and an unsuccessful marketing campaign. But, one overlooked reason is poor leadership skills. The truth […]
Summer is in full swing in many places by the time June rolls around. Kids are out of school, graduations have come and gone, and the weather is hot as ever. It’s also regarded as the first month of summer, meaning it’s typically chock full of plans and social gatherings. But some unique events take […]
You’ve heard of daylight savings before, but do you really know what it is? Every spring, we jump ahead an hour to help us make the most out of daylight during the summer. Once fall hits, we “spring back” an hour, as days start to shorten. “What’s the point of daylight savings,” you ask? Simply […]
We are in full-swing summer and employers hope to solidify effective time management techniques for remote working teams to ensure their engagement and productivity remain top priority, as team members might be taking some time off during the summer holidays. Gearing up for a productive summer, with fewer team members on hand, and perhaps more […]
Getting ahead in today’s competitive world means striving for excellence. In order to achieve excellence, a work culture of continuous improvement, innovation, and high standards must be fostered intentionally. Wiaht that said, here are the key steps to building an organization of excellence. 1. Clarify your vision and values. Building a culture of excellence begins […]
Father’s Day is June 18, which is just around the corner. It’s a day families can come together and celebrate not only all the dads but also all fathers. The holiday doesn’t discriminate, even if you’ve lost your father or grandfather. Whoever is a great male role model in your life can be honored on […]
Summer is arguably one of the best times of the year. The season brings warmer weather, longer days, and lots of fun, seasonal activities. State fairs, drive-in movie theaters, catching fireflies, swimming, and going to the beach are just a few things to look forward to. Additionally, summer is a time during which you should […]
Virtual meetings aren’t too bad at the start of the day, but when they keep racking up throughout the day, it can make things difficult for employees. Mental fog, mental fatigue, and lack of creativity and focus are all too common, partly due to too many online meetings. Thankfully, there are ways employees and managers […]
