Customer Success Managers (CSMs) have long been critical in helping companies build and grow customer relationships. A good CSM not only forms a strong bond with customers but also finds ways to improve their lives — and generate additional revenue for the company. But there are plenty of challenges in the average CSM’s day. Chief […]
Jack Phan
Jack’s saying in life is “find new ways of doing old things”. He’s an innovator and serial entrepreneur having built startups that sold to Home Advisor and Quinstreet. He’s a leader in marketing, advertising, and social media with over 1.1M followers on Twitter. Jack is the CEO of PhanZu, an online media agency, and CMO of AirDeck, a SaaS company delivering document narration tools for marketing, sales, and customer success teams.