Artificial Intelligence is transforming the customer service workforce with the delivery of 24/7 customer care and heightened customer engagement. According to a recent State of AI in Customer Service Report, almost 60% of customer service workers find that AI enhances efficiency and productivity for their teams. Another study published in the National Bureau of Economic […]























Deanna Ritchie
Editor-in-Chief at Calendar. Former Editor-in-Chief, ReadWrite, Editor-in-Chief and writer at Startup Grind. Freelance editor at Entrepreneur.com. Deanna loves to help build startups, and guide them to discover the business value of their online content and social media marketing.