No matter what industry you’re in, customers want quick responses when they contact you with complaints. Customer service agents similarly want to resolve issues on the first try. First contact resolution (FCR) is a metric that plays a crucial role in whether your customers keep coming back. It also affects whether they refer you to […]
Is there anything more refreshing than taking a dip in a pool on a sweltering summer day? In my opinion, probably not. It’s not just about cooling off in the heat, though. You seriously can’t beat a summer pool party with friends and family. So it doesn’t matter whether you’re throwing a birthday party, celebrating […]
Since the COVID-19 pandemic began, remote working has thrived. According to Nick Bloom of Stanford’s Working From Home Research Project, about 25% to 35% of workers work from home. Despite attempts to return to normal operations, many companies will likely switch to a fully remote or hybrid style in the near future. Therefore, it is […]
Why do we love quotes? Well, many of us can be inspired by a quote on a daily, weekly, or monthly basis. For example, when need to be re-energized when motivation has lost its luster. In addition, using quotes as a guide can help us achieve specific goals. Whatever reason you tap into the power […]
Transforming and optimizing businesses are just two of the many goals that processes and technologies are successfully crushing. Take the quote, “A conspicuous failure,” for example. That’s one of the descriptions of what was a new-fangled invention of the late 19th century. What was the crazy contraption? Ironically, it was something that would end up […]
A monthly calendar is a great way to keep track of your life’s important dates and events. You may even use your calendar to track your goals and habits and step up your productivity. However, did you also know that you can use your trusty calendar for budgeting? What is a Budget Calendar? Budget calendars primarily […]
“Everything good, everything magical happens between the months of June and August.” —Jenny Han While I couldn’t agree more, not everything deserves your time and energy during these three remarkable months. But how exactly should you spend your summer then? Here are ten priorities to add to your online calendar to make this summer memorable […]
How often do you wait until the last minute to jump on an important task? Are you stuck in a cycle of procrastination that you can’t escape? Unfortunately, it’s not just you. It’s happened to even the most productive people at one point or another. In this article, you’ll learn how to skip procrastination by […]
Have you ever had a friend, neighbor, or co-worker who broke an arm or leg? You probably wouldn’t hesitate to help them. Maybe it could be holding a door open or carrying a heavy object for them. But, on the other hand, if you knew this person was struggling with a mental health issue such […]
What’s the first thing that pops to mind when you hear “freelancing”? Perhaps you think of someone with or without an education, working from the comfort of home with their laptop and smartphone close by. And, how could you not? This is a reality for 21st-century freelancers, thanks to digitalization. And that’s a good thing. […]
Deanna Ritchie
Editor-in-Chief at Calendar. Former Editor-in-Chief and writer at Startup Grind. Freelance editor at Entrepreneur.com. Deanna loves to help build startups, and guide them to discover the business value of their online content and social media marketing.